Adroitia Events
Adroitia Events
A Dubai event agency was drowning its sales team in WhatsApp briefs. We rebuilt the inbound flow around a structured intake and a past-work library that lets buyers pre-qualify themselves — first-response time dropped from 8 hours to 45 minutes.
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Results
First-response time (median)
Proposal turnaround
Qualified-lead rate
The Challenge
Adroitia runs 100+ corporate events a year across Dubai and Abu Dhabi — gala dinners, product launches, government ceremonies. Inbound enquiries landed as WhatsApp messages and email threads, tracked in a shared Excel sheet. Critical details got lost between the first ping and the final brief, and the sales team was burning whole days on status-check calls.
Their marketing site showed past events as a generic image grid with no context on scope, budget band, or how the thing was actually delivered. Buyers on the other side — procurement teams at banks, real-estate developers, government entities — had nothing to pre-qualify Adroitia against. Every conversation started from zero.
The deeper issue: the agency's real differentiator was its on-day execution rigor — the vendor wrangling, the backup-of-backup planning. None of that was visible online. Prospective clients only saw Instagram-worthy finals, with no evidence of the craft underneath.
Our Solution
We built a structured enquiry form that captures event type, headcount band, venue status, budget band, and date flexibility in under 90 seconds. Submissions land in a shared ops board, and the sales team gets a Slack notification with a lightweight lead-quality tag based on how complete the brief is.
The marketing site was redesigned as a case-study-first library. Each past event gets a scoped page — one-sentence brief, final execution gallery, a short 'how we delivered' breakdown (guest logistics, AV, vendor count, anything non-obvious), and a testimonial quote where available. Buyers filter by event type, venue, and size — the same filters they use in their own RFP shortlists.
We also built a small internal tool: the sales team picks a past event that resembles the new brief, and the tool seeds a proposal template with the reusable parts — methodology, typical vendor roster, key milestones. Shaves roughly three hours off every proposal round.